Return & Exchange Policy

Our policy complies with U.S. Federal Trade Commission (FTC) mail-order rules and CPSC/FCC safety standards, ensuring fair handling of returns and exchanges for all our lighting products.

Eligibility Requirements


  • All return and exchange requests must be initiated within 30 days of product delivery.
  • Products must be unused, unmarked, and in original condition:
    • USB Night Light & Atmosphere Light: Unopened or with original packaging, tags, and accessories (USB cables, remote controls, mounting brackets) intact; no scratches on light surfaces or damage to charging ports.
    • Floor Lamp: Intact lamp shade, stable base, all original hardware (screws, bulbs, dimmer switches) included; no scratches on metal/wooden frames or cracks in glass components.
    • Customized Items: Products with custom color presets or height adjustments are only eligible for return/exchange if they have manufacturing defects (e.g., non-functional dimmers, incorrect color output, unstable bases).

  • Defective or Incorrect Items: Products with quality issues (e.g., USB night light not charging, atmosphere light not connecting to WiFi, floor lamp flickering) or wrong deliveries (incorrect model, color, size) are eligible for full refunds or exchanges, with photo/video evidence required for verification.

Non-Returnable & Non-Exchangeable Items


  • Lighting products that have been used, installed, or modified (e.g., cut USB cables, painted floor lamp frames, disassembled atmosphere lights).
  • Items damaged due to improper use (e.g., overcharging USB night lights, dropping floor lamps, exposing atmosphere lights to water or extreme temperatures).
  • Final sale items (marked "Final Sale" on the product page, e.g., clearance atmosphere lights, discontinued floor lamp styles).
  • Customized products with non-quality-related issues (e.g., change of mind on color presets, incorrect room size measurement submissions).

Return & Exchange Process


  1. Submit Application: Contact our customer service team via phone or the website’s return portal, provide your order number, describe the issue, and upload photo/video evidence if applicable. We will review your request within 2 business days and issue a Return Authorization (RA) Number if approved. Returns without an RA number will be rejected.
  2. Ship the Product: Package the item with original packaging and accessories, then ship to the designated U.S. return address using a trackable shipping service.
    • For defective/incorrect items: We provide a prepaid shipping label.
    • For personal reason returns: You are responsible for all shipping costs.

  3. Inspection & Processing: Our quality team inspects returned items within 3 business days to verify condition and compliance with policy.
    • Defective/Incorrect Items: Process a full refund (including original shipping fees) or exchange for the correct product, which will be shipped free of charge within 2 business days.
    • Personal Reason Returns: Deduct a 10% restocking fee (to cover inspection, cleaning, and repackaging costs) and issue a refund for the product price (shipping costs are non-refundable).

  4. Refund Completion: Refunds are credited to your original payment method within 3–5 business days after inspection approval.