Privacy Policy

Information We Collect

Personal & Contact Information

• Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary usage preferences (e.g., bedroom USB night light, party atmosphere light, office floor lamp) to recommend suitable products. This data is handled with strict confidentiality.
• Order-related Data: Product model, color temperature, brightness level, customization needs (e.g., atmosphere light color preset customization, floor lamp height adjustment), and order notes. This data will be permanently deleted 12 months after order completion.
• Delivery & Assembly Records (if applicable): Scheduled delivery time slots, access notes (e.g., apartment entry codes, narrow hallway alerts), and floor lamp assembly preferences will be temporarily stored and deleted within 30 days after service completion.

Payment & Transaction Information

• All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
• Bulk Order Records: For interior design firms, event planners, or hotel clients purchasing our products, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months in accordance with U.S. tax regulations.

Website & Usage Data

• Browsing Behavior: Product pages you viewed (e.g., motion-sensor USB night light, music-sync atmosphere light, dimmable floor lamp), filter records (e.g., USB-powered, smart app control, wireless), and cookie data used to optimize website navigation and product recommendations.
• After-sales Feedback: Return/exchange requests, product review content, and usage feedback (e.g., atmosphere light color accuracy, floor lamp stability, USB night light battery life) are collected to improve product quality and deleted 12 months after submission.

How We Use Your Information

• Order Fulfillment: Process payments, arrange secure shipping (with anti-vibration packaging for fragile glass lamp shades), send order confirmations and tracking updates, and enclose product care guides (e.g., USB night light charging tips, atmosphere light app pairing steps, floor lamp bulb replacement instructions).
• Customer Service: Resolve after-sales issues (e.g., USB night light not turning on, atmosphere light not syncing with music, floor lamp base wobbling), provide technical troubleshooting, and answer questions about product installation or smart control features.
• Personalized Recommendations: With your explicit consent, send new product alerts (e.g., solar-powered USB night lights, gradient atmosphere lights) and exclusive promotions. You can unsubscribe at any time without affecting your shopping experience.
• Compliance Requirements: Retain necessary records to ensure all products meet U.S. CPSC (Consumer Product Safety Commission) and FCC (Federal Communications Commission) standards (e.g., low-voltage safety for USB lights, electromagnetic interference compliance for smart atmosphere lights) and comply with federal/state retail laws.

Data Security Protection

• All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, customer service teams) can access limited, non-sensitive information.
• Third-party partners (logistics, payment processors, smart app developers) only receive the minimum data required to complete their services and must adhere to the same privacy standards as our store. We conduct regular audits to ensure compliance.

Your Data Rights (CCPA Compliance)

• Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
• Right to Correction: Update your contact details, usage preferences, or communication preferences via your website account or by calling our hotline.
• Right to Deletion: Request the permanent deletion of your personal data (except for records required by law) after order completion and resolution of any disputes.
• Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.