FAQ

Q: Are your smart lighting products compatible with Alexa, Google Home, or Siri?


A: Yes! Most of our internet-famous atmosphere lights and premium floor lamp models are compatible with Alexa, Google Home, and Siri Shortcuts. Check the product description page for the "Multi-Smart Assistant Compatible" label. To pair, follow the step-by-step app instructions included with the product—ensure your device is connected to a 2.4GHz WiFi network (5GHz is not supported for most smart lighting products). Our basic USB night lights are plug-and-play and do not require smart assistant pairing.

Q: How to choose the right lighting product for different scenarios?


A: Here are scenario-specific recommendations:

  • Bedroom: Opt for warm white (2700K–3000K) motion-sensor USB night lights for safe midnight trips, or dimmable RGB atmosphere lights with a "sleep mode" that gradually dims over time.
  • Living Room/Party Space: Choose music-sync atmosphere lights that change color with your playlist, or tall floor lamps with adjustable brightness to set the mood for movie nights or gatherings.
  • Office/Study: Select cool white (5000K–6500K) floor lamps with task lighting features to reduce eye strain during work or study sessions; avoid colorful atmosphere lights that can cause distractions.
  • Contact our customer service team for personalized recommendations based on your specific needs.

Q: How to maintain and extend the lifespan of your lighting products?


A: Follow these simple care tips:

  • USB Night Light: Do not overcharge battery-powered models (unplug once fully charged); wipe the light surface with a dry microfiber cloth to remove dust; avoid using harsh cleaning chemicals.
  • Atmosphere Light: Keep the USB port and control buttons clean and dry; do not disassemble the light housing; use the official app to adjust settings (avoid physical force on buttons).
  • Floor Lamp: Dust the lamp shade regularly with a soft brush or feather duster; tighten loose screws on the base every 3–6 months to maintain stability; replace bulbs with the same wattage/type recommended in the user manual to avoid overheating.

Q: Can I return an atmosphere light if the color doesn’t match my room decor?


A: Yes, you can initiate a return within 30 days of delivery, provided the light is unused, in original packaging, and with all accessories intact. You will need to request a Return Authorization (RA) number first, and you will be responsible for return shipping costs plus a 10% restocking fee. We recommend checking the product’s color swatch videos and customer photos on the product page before purchase to minimize mismatches.

Q: Do you offer bulk purchase discounts for businesses or event planners?


A: Yes, we offer tiered bulk discounts for interior designers, event planners, hotels, and corporate clients:

  • 20–49 units: 15% off retail price + free standard shipping + custom labeling options.
  • 50–99 units: 25% off retail price + free expedited shipping + bulk packaging.
  • 100+ units: 35% off retail price + dedicated account manager + priority production for customized lighting + free nationwide shipping.